FAQs

1. HOW LONG DOES IT TAKE FOR ZYNK TO DELIVER MY ORDER?

Delivery typically takes 5-7 working days after your order is confirmed. Please note that delivery times may vary during peak seasons, promotional periods, or due to unforeseen circumstances. We will keep you updated on your order status.

2. WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?

ZYNK specializes in limited edition drops, and once an item is sold out, it will not be restocked. We recommend acting fast on new releases to ensure you don’t miss out. Stay updated by subscribing to our newsletter or following our social media channels for the latest restocks and exclusive launches.

3. WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?

While we strive to represent our products as accurately as possible, the actual color of the product may vary slightly from the images shown on the website. This can be due to differences in monitor settings, lighting conditions during the photo shoot, or the inherent nature of the fabric. We ensure all photos are taken to reflect the true essence of the product.

4. CAN I RECEIVE REGULAR INFORMATION ABOUT THE LATEST ZYNK ITEMS AND OFFERS?

Absolutely! To receive the latest updates on new drops, exclusive offers, and upcoming events, simply subscribe to our newsletter by entering your email address on our website. You’ll get the inside scoop on all things ZYNK!

5. HOW CAN I MAKE SURE MY ORDER WAS PLACED CORRECTLY?

Once your order is confirmed, you will receive a confirmation email with all your order details. If you don't receive it, please double-check your inbox (and spam folder). If you still haven’t received it, reach out to our customer support at support@zynkverse.com for assistance.

6. CAN I CHECK THE STATUS OF MY ORDER?

Yes, you can! To track your order, log in to your account and visit the Orders section for real-time updates. If you checked out as a guest, use the tracking link sent to your email confirmation to manage your order and check its status.

7. WHAT SHOULD I DO IF I RECEIVE A FAULTY OR INCORRECT ITEM?

At ZYNK, we maintain the highest quality standards, but if you receive a defective or incorrect item, please contact customer service immediately. Send us an email with:

1. A clear image of the defect or wrong item

2. Your order number

We’ll promptly resolve the issue, whether it’s through a return, exchange, or refund.

8. IS MY PERSONAL INFORMATION CONFIDENTIAL?

Yes, your privacy is important to us. We do not rent, sell, or trade your personal information. When you make a purchase, we collect your name, address, email, phone number, and payment details to process your order. This information is securely stored and will only be shared when required by law or with trusted third-party partners for shipping and payment processing.

9. HOW CAN I CONTACT ZYNK CUSTOMER SERVICE?

You can reach our customer support team through the following channels:

Phone: +92 325-111-ZYNK

Email: support@zynkverse.com

Social Media: DM us on Instagram, Facebook, or other platforms for a quick response.

Customer Service Hours:

Monday to Friday: 9:00 am – 7:00 pm

Saturday: 10:00 am – 9:00 pm

Sunday: 12:00 pm – 5:00 pm

10. DO I NEED TO CREATE AN ACCOUNT TO MAKE A PURCHASE?

No, you can make a purchase as a guest without creating an account. However, we recommend registering for a ZYNK account. By doing so, you’ll enjoy benefits like:

Faster checkout with saved addresses and payment details

Access to order history, returns, and invoices

Exclusive early access to drops and promotions

11. CAN I PLACE AN ORDER BY PHONE?

Yes, you can! To place an order over the phone, simply send us a DM on Instagram or message us on Facebook with the following details:

Product name/number

Size

Quantity

Full name, phone number, and delivery address

Our team will confirm product availability, price, and delivery charges. You can complete your payment via:

Bank Transfer

Cash on Delivery (available in select cities)

Once your order is confirmed, we’ll ship it within 5-7 working days, and you will receive a tracking number once dispatched.

12. CAN I RETURN OR EXCHANGE AN ITEM?

ZYNK is committed to providing quality products, but if you need to return or exchange an item, you must notify us within 7 days of receiving your order. Items must be unused, in their original packaging, with all tags intact. Unfortunately, we do not accept returns on sale or discounted items.

For exchanges, you may need to cover the shipping cost for the returned item.

13. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept a variety of payment methods for your convenience:

Credit/Debit Cards (Visa, MasterCard, etc.)

Bank Transfer

Cash on Delivery (available in select cities)

Your payment is securely processed, and we offer multiple options to make shopping easier for you.

14. DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, ZYNK offers international shipping to select countries. Shipping fees and delivery times will vary based on the destination. Please check our shipping policy for more details or contact our customer support team for assistance.

15. HOW DO I KNOW IF A PRODUCT IS AUTHENTIC ZYNK?

All ZYNK products are exclusively available on our official website and selected high-end retailers. To ensure authenticity, we recommend purchasing directly from ZYNK to guarantee the quality, craftsmanship, and originality of your purchase.

16. CAN I CUSTOMIZE A PRODUCT?

At ZYNK, we do not offer customization of products at this time. Keep an eye on our website and social media channels for special announcements about customization in the future.